Support Policy
This support policy regulates user assistance The Trucking Guru (TTG) provides to all clients and affiliates. Using our website, you automatically agree to the following terms. If you do not agree with any of this document's statements, please contact us before using our website, any of its pages, folders, and subdomains. We have the right to change our support policy without prior notice. Therefore, we advise all users to regularly check this page regularly and stay aware of its latest version.
1. General Information
This policy explains support-related questions and defines issues covered for products purchased through our site. Further, we will describe them in detail and cover support time, means, and request types.
2. Support Time
The general free support covers all purchased digital items, except services. Every TTG customer has the right to get free support during the first 6 (six) months starting from the purchase date. The purchase date is the date the customer creates the purchase order.*
*The support term can expire even if the client purchased the product but didn't download it or has not used it for some time after completing the order.
3. Product Documentation and Technical Support
All items on TTG's website have accurate product documentation that includes:
- general product information;
- installation instructions (if applicable);
- no refund policy.
Please make sure to check item documentation before contacting support.*
*The support team has the right to suggest the client check the related product documentation without opening a ticket request if the customer's question is related to general product information, installation, or FAQ without giving an exact answer during their communication.
4. Support Channels
4.1. Email
Product support is provided by TTG. TTG Support aims at assisting with simple questions that do not need long and complex troubleshooting. All support issues can be sent to [email protected].
5. Requests NOT Covered by TTG Support
TTG support does not cover the following requests:
- items installation;
- items customization;
- hosting, server configuration issues;
- generating extra CSS rules;
- assistance with code editing and locating the code for editing;
- making any changes to the client’s website;
- website speed and performance optimization;
- updates implementation;
- 3rd party scripts/extensions implementation;
- issues with/caused by 3rd party extensions;
- engine-related issues.
Our company reserves the right to change or modify the support terms without prior notice. For more details about the website use, check our Privacy Policy and Terms and Conditions.
